Who Do I Blame?

Nothing frustrates customers more than having to waste time on frivolous and non-value adding activities.  What adds more to the frustration though is when the customer engages the service provider for help only to find a vendor uninterested in finding solutions but...

Leading Virtual Teams

Working on teams in today’s environment often means that we’re interacting with people from different backgrounds, cultures, nations, languages, and geographies.  Getting good at participating in this global village requires a set of skills that is...

Does Power Corrupt?

Power is one of those interesting things that humans strive to achieve, hold on to, or even fight against.  It seems that when individuals are without power they work hard to try to gain it and when they have it they don’t want to let go of it.  In business...

Do Emotions have Place in Business?

We all have heard the old saying “its business not personal” however I’ve been wondering lately how true we can be to the saying. There are a variety of personal issues that might get in our way as we attempt to make a decision that is in the best...

Is Imitation Considered Innovation

Sometimes it seems that the most successful strategies are ones that are developed  by someone else and all we do is adopt them to fit the context of our situation.  Whether we look at TV programming, software development, or consulting services, there is a strong...