Friendly Products

Earlier today I was listening to a program with Walter Isaacson, the author of Steve Jobs’ biography book.  He was explaining how Steve was obsessed with the idea of making Apple’s products “friendly.”  Walter was highlighting how certain...

Social Media: Friend or Foe?

Social media tools have enabled organization to reach audiences and communicate on ways that have revolutionized marketing and strategy. Yet the viral nature of the Internet can sometimes be a medium that can back fire when it comes to containing bags news. As a...

Action or Inaction?

Effective leadership in organizations is often associated with action. The whole idea of not taking action is seen as negative, however, there are instances where action creates nothing but confusion and issues. Sometimes the best course of action is applying a wait...

Speaking in Confidence

Professionals are expected to maintain confidentiality in their work.  Being able to confide in a professional is often the hallmark of many professions and in fact confidentiality is a protected right in various legal systems.  This is one area that is addressed not...