by Philip R. Diab | Oct 31, 2010 | PM Trends
One of the most important aspects of the project manager’s role is the use and application of tools in performing the job. Wikipedia has an interesting definition of the word tool. It defines it as follows: A tool is a device that can be used to produce or...
by Philip R. Diab | Oct 30, 2010 | PM Leadership Skills
Those of us who travel for a living have developed an extensive knowledge of the service industry around the world. We have indeed experienced the various shades of customer service, much of which seems to be influenced by culture and leadership. In fact, I suspect...
by Philip R. Diab | Oct 29, 2010 | PM Leadership Skills
A few days ago I was listening to a radio talk show that was discussing the role of learning a foreign language in the US. One of the arguments that a participant was making was that it is very difficult to understand a foreign culture without at least having a basic...
by Philip R. Diab | Oct 28, 2010 | PM Trends
One of the lessons learned that I have gained throughout my project management career is that executives can only be effective when they have line of sight into their organization. What I mean by line of sight is the ability to look through the layers of management...
by Philip R. Diab | Oct 27, 2010 | PM Trends
One of the biggest trends in project management over the last decade (at least) has been the implementation of the Project/Program Management Office (PMO). There is perhaps no other buzzword in PM that creates more excitement and generates more debate than the PMO....
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